Director of Process Management / Automation & Projects
2016 – 2023

Formulate operational policies and guidelines for organizational efficiency. Lead strategic initiatives for business growth and expansion. Coordinate with HR for effective recruitment and staff development programs. Manage continuous operations across multiple departments. Collaborate for financial planning and operational compliance with department heads. Conduct budget reviews and track revenue for financial optimization. Oversee client support services to boost operational effectiveness.

•  Demonstrated leadership over multiple departments, including IT and Facilities, showcasing versatile management skills.
• Ensured financial optimization and operational compliance, leading to increased profitability.
• Elevated organizational readiness and efficiency through optimized production schedules.
• Created and implemented organizational structures, streamlining company processes.
• Achieved 24x7 operational efficiency through effective staffing of 12 departments.
• Ensured policy adherence, leading to profitability in a profit center environment.
• Improved profit margins through meticulous budgeting and revenue tracking.
• Drove company expansion through successful execution of growth initiatives.
• Increased P&L and KPI metrics significantly in customer Contact Center(s).
• Enhanced staff competencies through comprehensive training programs.

President & CEO, Member of The Board of Directors
2006 – 2013

Directed a pivotal turnaround, avoiding closure and establishing a new market niche. Orchestrated company's strategic pivot into a billion-dollar investigation management market. Spearheaded enterprise software strategies incorporating customer and partner insights. Cultivated a collaborative relationship with the Board for long-term planning. Developed and implemented sales models, compensation structures, and channel strategies. Recruited adept executive management team for organizational excellence. Oversaw company's financial ascent and operational expansion.

• Initiated a market-driven approach, leveraging development partnerships and expert communities.
• Established high-value client relationships with major corporations like eBay and Viacom.
• Revamped company with innovative software solutions and customer engagement.
• Successfully closed $10.6M in Series B funding from top-tier venture capitalists.
• Functioned as V.P. of Sales, executing sales strategies for rapid growth.
• Elevated VANTOS to a leading position in the industry within two years.
• Grew company revenue from zero to $2.5M rapidly.

Executive Vice President

• Played a pivotal role in securing $10M in B-round funding and $16M in C-round funding from top-tier VC firms.
• Expanded client base to include high-profile organizations like FedEx, Morgan Stanley, and the US Navy & Air Force.
• Elevated the company from pre-product status to a $9.2M run rate.

Executive Vice President

• Secured $335M in second-round funding, leveraging well-articulated revenue models and corporate vision.
• Dramatically increased annual revenue/bookings from $1.5M to $12M through resource restructuring and a focus on deployment effectiveness and customer satisfaction.
• Successfully acquired major clients, including Verizon Wireless, British Telecom, and Apple, through strategic worldwide business development.

Senior Vice President

• Launched and expanded the international division, growing the team from 63 to 430 employees and generating $15M in annual revenues by the fourth year.
• Established comprehensive XSP and VAR sales programs, along with reseller development and channel strategies, contributing to significant advancements in DSL and CLEC/DLEC software development.
• Built and strengthened the international and domestic sales infrastructure, successfully forging vital alliances with major European telcos and ISPs and opening new offices in Paris, Hong Kong, and a support center in Germany.
• Influentially led funding efforts, securing $52M in second-round funding and playing a pivotal role in the company's strategic planning and investment strategy.

District Sales Manager

• Implemented six group purchase programs, achieving $13.5M in returns, 180% above goal.
• Boosted regional sales by 20% through a seminar series for IS managers, emphasizing solution-based selling.
• Led western region to exceed sales goals by 115% to 300%, recognized by Apple's executive council.
• Honored with the Partnership for Public Education Award and multiple community service awards.